Job Description

Job Summary:

The Administrative Assistant is a key member of our organization, responsible for providing essential support to the Executive Team and other Department Managers. This role entails maintaining a high level of professionalism, efficiency, and confidentiality while handling a range of administrative tasks. The Administrative Assistant will play a vital role in ensuring smooth operations within the Agency, upholding excellent communication standards, and contributing to continuous quality improvement initiatives.

Essential Qualifications: High school diploma or equivalent; additional qualifications are a plus.  Minimum two years clerical or administrative experience, management experience preferred.  Strong written and verbal communication skills.  Excellent organizational and time-management abilities.  Demonstrated ability to maintain confidentiality.  Proven track record of working well in a team environment.  Professionalism, poise, and a positive attitude.  Willingness to participate in ongoing professional development.  Proficiency with Microsoft Office Software.  Knowledge of general office machines and multi-line telephone system.  Demonstrated written and oral communication skills.  Demonstrated ability to work independently and as a team.  Ability and willingness to work cooperatively with others.  High degree of discretion dealing with confidential information.  Excellent customer service skills.  Demonstrated organizational skills with the ability to multitask.  English speaking and writing skills required.  BLS Certification required.

Essential Functions:

1. Customer Service: Welcome and assist visitors and callers in a courteous and professional manner. Address inquiries, questions, and issues within the scope of responsibilities. Direct problems to the appropriate staff member or escalate to higher management as needed. Support receptionist on days off and meal breaks.

2. Correspondence: Sort, read, and annotate incoming mail and documents. Attach relevant information to facilitate necessary actions. Determine routing, signatures, and follow-up requirements. Compose correspondence and reports for Executive Team review and signature as requested.

3. File Maintenance: Coordinate and standardize all files and contracts. Ensure orderly, efficient, and organized file maintenance for reference and follow-up. Maintain strict confidentiality of all files and correspondence. Support patient recordkeeping.

4. Administrative Support: Provide administrative support to the CEO, Executive Team, and Department Managers as needed.

5. Office Management: Coordinate office maintenance activities with vendors. Ensure smooth office functions by managing supplies, printing, and maintenance services. Take responsibility for managing office supplies and requesting orders when stock is low.

7. Teamwork and Collaboration: Exhibit strong teamwork, cooperation, and support for all staff members. Handle interactions with poise and maturity, fostering positive working relationships.

8. Personal Development: Attend relevant meetings, seminars, and workshops to enhance skills and job performance. Seek prior approval from Manager for attendance.

9. Confidentiality: Maintain the confidentiality of encountered information, both verbal and written. Prevent unauthorized release of sensitive information.

10. Continuous Quality Improvement: Contribute to the agency's philosophy through participation in improvement projects. Actively engage in service teams and projects to drive quality enhancement.

11. Additional Duties: Undertake tasks assigned by the Executive Team or other members of the administrative team.


North Country Home Health & Hospice Agency (NCHHHA), based in Littleton, NH, serves residents of Coos and Grafton Counties. Compassionate, patient-focused services include Home Care, Palliative Care, and Hospice Care. Home care offerings include, but may not be limited to, skilled observation and assessment, nursing care management, disease management, surgical aftercare, wound care, injections and IV therapy, maternal and baby health, pediatric care, rehabilitative services, and therapeutic assessment and rehabilitation planning specific to the home. Palliative care services include in-home consultation with a provider and/or Medical Social Worker, advanced care planning, symptom management recommendations, social and spiritual support, and bereavement and grief support. Hospice care includes a certified hospice nursing assessment, 24/7 clinical support, in-home provider visits for pain and symptom management, medical supplies, equipment and hospice medications, volunteer support and companionship, social and spiritual support, and bereavement and grief support. A proud partner of North Country Healthcare (NCH), NCHHHA is a Medicare-certified, non-profit organization and a member agency of the Home Care Association of NH.

About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department at the affiliate to which you are applying.

Application Instructions

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