Job Description

Position Details

  • Employment Status: Full-Time
  • Hours/Pay Period: 80
  • Is Remote: No
  • Shift: Days
  • Work Schedule: Monday - Friday

Job Summary:

Under the direction of the Director of Clinical Services, the Clinical Services Manager will Support daily operations for the Home Health, Palliative and Hospice programs in a safe, efficient and effective manner. The Clinical Services Managers primary role will be to manage clinical quality and process and improvement within depth chart reviews, as well as assist with telephone triage and field clinician support.  The Manager will also work closely with the Director of Clinical Services and the Clinical Managers to assess patient acuity, staffing ratios and case manager caseloads.  They will work to the top of their license to problem solve, implement, and monitor processes to assist our Agency in achieving our mission and strategic goals.

Essential Qualifications: 

  • Performs clinical audits on Home Health and Hospice patient clinical records.
  • Performs clinical triage and provides support to clinicians in the field.
  • Oversees the clinical triage team to ensure they are functioning appropriately and meeting the needs of the patients and staff.
  • Reviews patient acuity at Interdisciplinary Team Meetings (IDT) to ensure all acuity is being updated and subsequent visits are scheduled appropriately.
  • Reviews staff productivity with the Scheduling Team Lead and Home Health Clinical Manager.
  • Assists with review of Agency and System policies and presents new policies to the Executive team.
  • Manages the medical records team to ensure documents and orders are processed in a timely manner and are within all compliance and regulatory guidelines.
  • Assesses visit utilization upon admission and throughout the episode for appropriateness.
  • Reviews care plans for necessity, compliance and ensures modifications are patient specific and goals/interventions are ended as appropriate.
  • Provide patient care as needed.
  • Maintains a good working relationship with community referral sources.
  • Aids in the development of educational and in-service trainings in collaboration with Director and program managers.
  • Establish and monitor departmental goals consistent with corporate goals and objectives.
  • Provides support to the Intake team as needed.
  • Serves as the administrator on call when scheduled.
  • Assures compliance with all local, state, and federal laws regarding licensure and certification of organization personnel.
  • Perform other duties as assigned.


North Country Home Health & Hospice Agency (NCHHHA), based in Littleton, NH, serves residents of Coos and Grafton Counties. Compassionate, patient-focused services include Home Care, Palliative Care, and Hospice Care. Home care offerings include, but may not be limited to, skilled observation and assessment, nursing care management, disease management, surgical aftercare, wound care, injections and IV therapy, maternal and baby health, pediatric care, rehabilitative services, and therapeutic assessment and rehabilitation planning specific to the home. Palliative care services include in-home consultation with a provider and/or Medical Social Worker, advanced care planning, symptom management recommendations, social and spiritual support, and bereavement and grief support. Hospice care includes a certified hospice nursing assessment, 24/7 clinical support, in-home provider visits for pain and symptom management, medical supplies, equipment and hospice medications, volunteer support and companionship, social and spiritual support, and bereavement and grief support. A proud partner of North Country Healthcare (NCH), NCHHHA is a Medicare-certified, non-profit organization and a member agency of the Home Care Association of NH.

About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department at the affiliate to which you are applying.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online