Job Description



Job Summary:

The Director of Support Services has a critical leadership role overseeing the Environmental Services and Dietary departments. This position ensures that these vital operational areas align with the hospital's mission, quality standards, and regulatory requirements while promoting a safe, efficient, patient-centered environment.

    Essential Functions:

    1. Leadership and Management:
      • Lead by example, demonstrating adherence to the Values of the organization on a consistent basis.
      • Lead and manage the Environmental Services and Dietary departments teams, ensuring high performance and staff satisfaction.
      • Develop and implement strategic plans for each department in collaboration with hospital leadership.
      • Foster a culture of continuous improvement, team engagement, and patient-focused service.
    2. Operational Excellence:
      • Oversee the daily operations of the Environmental Services and Dietary departments.
      • Ensure compliance with health and safety regulations and maintain high standards of hygiene and cleanliness.
      • Successfully manage department budgets, including forecasting, expense control, and resource allocation.
    3. Quality and Compliance:
      • Implement and maintain quality assurance programs to meet and exceed regulatory standards.
      • Regularly review and update policies and procedures to ensure best practices.
      • Conduct regular audits and inspections to ensure compliance and identify areas for improvement.
    4. Patient and Staff Satisfaction:
      • Ensure the delivery of high-quality food services and environmental cleanliness that meet patient and staff needs.
      • Address and resolve any issues related to the Environmental Services and Dietary departments.
      • Engage with patients, staff, and other stakeholders to gather feedback and make necessary improvements.
    5. Collaboration and Communication:
      • Collaborate with other hospital departments to support overall patient care and operational efficiency.
      • Communicate effectively with staff at all levels, providing clear direction and support.
      • Represent the support services departments in hospital committees and meetings.
    6. Other duties as assigned by the President, CEO of Androscoggin Valley 

        Essential Skills:

        • Strong analytical and problem-solving skills.
        • Effective communication and organizational skills.
        • Exceptional customer service skills.
        • Strong understanding of hospital operations.
        • Regulatory requirements in Food Safety and Environmental Services.

        Essential Qualifications: Bachelor's degree in Healthcare Administration, Business Management, or a related field. Requires 5 years minimum experience in a Healthcare Setting. SERV Safe Certified is required or completed within 6 months of the hire date. All employees and contracted staff will have either successful completion of an American Heart Association* accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date.




        About AVH:

        The major strength of Androscoggin Valley Hospital (AVH) is found in its wide network of specialists who provide care throughout Coos and portions of Carroll County, NH. With wide-ranging specialties including, but not limited to, Audiology, Urology, Ear, Nose, Throat/Allergy, OB/GYN, Orthopaedic Surgery and Sports Medicine, and General Surgery, a number of our providers travel to multiple North Country locations, providing a seamless and convenient patient experience. A 25-bed critical access hospital, AVH also offers state of the art Imaging technology: Mammography, CT Scan, Ultrasound, and MRI all received Gold Seal Accreditation by the American College of Radiology. AVH proudly offers a full complement of Physical Therapy services (Inpatient, Outpatient, and off-site) as well as Occupational Therapy (Inpatient and Outpatient.) The close relationship that AVH enjoys with Coos County Family Health Services yields multiple off-site Laboratory locations within their primary care clinics. Named a Top 100 Critical Access Hospital by iVantage numerous times, the providers, nurses, staff, and volunteers work tirelessly to personify the Hospital’s Mission to Deliver the Best Healthcare Experience to Every Patient, Every Day.



        About North Country Healthcare (NCH):

        North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

        North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

        If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department at the affiliate to which you are applying.


        Application Instructions

        Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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