Education Coordinator (Full Time)

About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a leader in a management position this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.

POSITION SUMMARY:

Adhering to System Values, Service Excellence and Standards of behavior, the Education Coordinator (EC) is the dynamic backbone of the Northwoods Center for Continuing Education (NCCE) Education Department. This role juggles administrative tasks, masterfully manages the HealthStream data system for educational programs, and coordinates learning opportunities throughout the System and North Country region. The EC oversees online class registrations, payment processing, and the American Heart Association (AHA) certification system. They deliver stellar work with minimal supervision, adapting effortlessly to the Center’s evolving demands.

ESSENTIAL QUALIFICATIONS

Education:

• An Associate's degree in Education, Business Administration, Healthcare Management, or a related field is required, or in lieu of formal education, an additional 4 years of experience in the field is acceptable.

Certification:

• Project Management Professional (PMP): Preferred, or to be obtained within employment, for efficient project and process management.
• Certified Health Education Specialist (CHES): Preferred, or to be obtained within employment, to validate expertise in health education.
• Microsoft Office Specialist (MOS) Certification: Preferred, or to be obtained within employment, to demonstrate proficiency in essential software.
• All employees and contracted staff will have either successful completion of an American Heart Association* accredited course in Basic Life Support (BLS), or ACLS and PALS combined. (for clinical staff), Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis.

Licensure:

• Valid NH Driver’s License required.

Skills:

• Strong Communication: Ability to effectively interact with stakeholders, staff, and managers.
• Project Management: Ability to manage projects, timelines, and resources efficiently.
• Analytical Skills: Competence in data collection, analysis, and implementation for improvements.
• Organizational Skills: Ability to develop efficient processes and maintain detailed records.
• Technological Proficiency: HealthStream or similar systems as well as Microsoft Word, Excel, and PowerPoint; advanced computer skills preferred.
• Adaptability: Ability to adjust to changing conditions and maintain high performance.
• Leadership Ability: Experience in leading workshops and serving as a role model.
• Collaboration Skills: Ability to work closely with various teams and departments.
• Attention to Detail: Ensuring accuracy in data and process management.

Work Experience:

• Prior teaching experience with adult learners required.
• Experience in an acute healthcare setting strongly preferred.
• Previous involvement in BLS, ACLS, and PALS training programs is a plus.
• Familiarity with human patient simulators desired.

ESSENTIAL FUNCTIONS:

• Lead the data collection and analysis for the annual Needs Assessment Survey with stakeholders to identify educational needs.
• Develop efficient administrative processes to support system program delivery.
• Create procedures that enhance the Education Department's goals and efficiency.
• In collaboration with your direct manager provide accurate data for budget development and management providing input and monitoring adherence during the budgeting process.
• Maintain and update employee data files, including new hires and deactivations.
• Manage course assignments within the HealthStream system. Offering exceptional customer service and HealthStream assistance to department managers.
• Coordinate with function specific educators to streamline clinical education programs.
• Maintain awareness of internal and external educational programs; manage the regional education calendar. Distribute the monthly education calendar to stakeholders and EMS services.
• Coordinate and tracking in compliance with our HR Policies on BLS, ACLS, PALS, and NRP courses for NCH entities needing certification.
• Oversee AHA Training Center operations, including card processing and certification renewals.
• Assist with annual reviews and updates of Staff Development policies.
• Adapt to changing conditions while maintaining performance.
• Organize and maintain required records.

• Performs additional duties as assigned.