Medical Assistant-Apprentice

About North Country Healthcare (NCH): 

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a leader in a management position this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance. 

POSITION SUMMARY:  

Under the supervision of the Medical Practice Supervisor, the Medical Assistant Apprentice, will participate in a formal on-the-job training program with the goal of completing the classroom and hands on clinical experience, meeting eligibility to successfully complete the Certified Clinical medical Assistant (CCMA) exam from the National Health Career Association. 

ESSENTIAL QUALIFICATIONS 

Education: 

• High Schol Diploma or GED Required.  

​​Licensure:​ 

• Association* accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date. 

Skills: 

• Strong interpersonal and organizational skills required.  

• Congenial, pleasant, and friendly disposition is required, as this position involves continuous contact with the public, frequently when patients do not feel well or are upset.  

• Ability to interact with physicians and other healthcare practitioners in a helpful, courteous manner is an asset.  

• Demonstrated ability to work in a team-oriented environment is preferred.  

• Familiarity with computer applications is required.  

• Must have technical aptitude and a willingness to learn software applications. 

​​Work Experience:​  

• Prior healthcare experience a plus 

ESSENTIAL FUNCTIONS:  

• Exhibits courteous behavior towards patients, families, and peers; resolves issues proactively. 

• Collaborates openly, promotes improvement, and strives for excellence. 

• Encourages consensus, values diversity, and adapts to change. 

• Accepts responsibility for personal actions and decisions. 

• Optimizes time efficiently; adheres to attendance policies. 

• Serves as a departmental resource for systems and tasks. 

• Pre-loads patient information before appointments. 

• Escorts patients to examination rooms. 

• Documents patient vitals and history in electronic records. 

• Takes patient vital signs as needed. 

• Reports pain complaints to medical personnel. 

• Assists with procedures and clinical tasks. 

• Cleans and sterilizes instruments. 

• Performs treatments under supervision. 

• Coordinates referrals and outpatient appointments. 

​​NON-ESSENTIAL FUNCTIONS 

• ​Performs additional duties as assigned. 

• ​Adheres to facility Values, Service Excellence and Standards of Excellence.​