Job Description

Job Summary:

Primary responsibilities involve assembling, monitoring, maintaining, retrieving, and filing patient information in the electronic health record in accordance with established Health Information Management (HIM) policies and procedures. Release of information, HIPAA compliant. Electronic submission of birth certification to State of New Hampshire, Vital Records. Maintenance of Master Patient Index.    


Education, Required Licenses/Certifications: High school graduate.  

Work Experience, Skills, Knowledge, and Abilities: Computer experience is required. Good command of grammar and spelling is necessary. Must possess strong verbal and written communications skills. Medical terminology is preferred. Prior experience in a hospital medical records department is preferred. Familiarity with computer applications required. Must have technical aptitude and a willingness to learn software applications used.  Exceptional customer service focus.  


  • Tracks clinical documentation to monitor completeness and compliance with policies, as well as CMS requirements
  • Oversees use of electronic medical records and provides IT support to clinical team as needed
  • Compiles and submits reports for compliance audits
  • Assembles admission packets for all programs and compiles clinical record for new admissions
  • Tracks physician orders to monitor compliance with policies. Generates "late" physician order reports
  • Assists with reception and incoming phone calls 
  • Accurately files clinical documentation within time frames
  • Assist Intake department with data entry
  • Disassembles discharged clinical records and tracks missing documentation
  • Assists with monthly pre-billing verification
  • Process Insurance and outside requests for medical records
  • Oversee HIPPA compliance for agency
  • Demonstrates good organizational skills
  • Uses equipment and supplies in an appropriate and cost-effective manner
  • Submits accurate time records according to policy
  • Acknowledges that all information related to employees, clients and their families, and business practices is confidential
  • Practices proper body mechanics and observes safety measures
  • Adheres to all safety policies including reporting/removing hazards immediately
  • Demonstrates knowledge and compliance with infection control policies
  • Follows instructions, responds to management direction
  • Works cooperatively with other personnel
  • Complies with Code of Conduct
  • Required completion of time sheets and other records in accordance with agency policy and State and Federal regulations.
  • Other duties as assigned 


North Country Home Health & Hospice Agency (NCHHHA), based in Littleton, NH, serves residents of Coos and Grafton Counties. Compassionate, patient-focused services include Home Care, Palliative Care, and Hospice Care. Home care offerings include, but may not be limited to, skilled observation and assessment, nursing care management, disease management, surgical aftercare, wound care, injections and IV therapy, maternal and baby health, pediatric care, rehabilitative services, and therapeutic assessment and rehabilitation planning specific to the home. Palliative care services include in-home consultation with a provider and/or Medical Social Worker, advanced care planning, symptom management recommendations, social and spiritual support, and bereavement and grief support. Hospice care includes a certified hospice nursing assessment, 24/7 clinical support, in-home provider visits for pain and symptom management, medical supplies, equipment and hospice medications, volunteer support and companionship, social and spiritual support, and bereavement and grief support. A proud partner of North Country Healthcare (NCH), NCHHHA is a Medicare-certified, non-profit organization and a member agency of the Home Care Association of NH.

About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department at the affiliate to which you are applying.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online