Patient Access Representative
Demonstrates exceptional customer service skills and performs various functions within the Patient Access Department related to scheduling, pre-registration, registration, and switchboard operations. Ensure outstanding patient experience while proactively reducing financial loss. Demonstrates behaviors outlined in NCH's Core Values and supports NCH's Mission and Vision.
Essential Qualifications: Minimum of one year in a customer service role preferably in a healthcare setting.
Upper Connecticut Valley Hospital (UCVH), an affiliate of North Country Healthcare, is a 16-bed critical access hospital serving 20 communities and 8,500 people in its service area which includes communities in New Hampshire, Vermont, and Maine. UCVH provides over 4,000 emergency department visits, 325 outpatient surgeries, 300 inpatient admissions, 7,000 imaging studies, and 140,000 laboratory tests annually. UCVH offers a broad array of services including a 24/7 fully staffed emergency department, outpatient surgical care, cardiac rehabilitation, inpatient care, ambulatory care, x-ray, MRI, CT scans, mammography, outpatient rehabilitation, laboratory services, and more.