Job Description

Employment Status: Full-Time
Hours/Pay Period: 80



Job Summary:

Performs a variety of functions within the Patient Access Department related to accurate and timely collection of patient demographic information, insurance verification, co-pay collection, and determining and obtaining applicable signatures. Understands the importance North Country Healthcare places on providing exemplary customer service. Understands and applies relevant legal concepts (e.g. confidentiality, patient rights, etc.) Completes other tasks as assigned by Patient Access management.

Essential Functions:

  • Functions as primary receptionist for all incoming patients to the department
  • Maintains excellent customer service skills, recognizing the needs of patients, families, and visitors, as well as co-workers and other staff.
  • Check patients in and out for their appointments. Prints the visit summary and appointment cards as necessary.
  • Enters all required data into the appropriate electronic medical record modules, verifies demographic and insurance information, and revises it as necessary.
  • Reviews orders for accuracy and completeness as necessary.
  • Places patients on the ED Tracking board and monitors for active orders as needed.
  • Responsible for making status changes for patients based on ADT orders in some areas.
  • Utilizes AccuReg software to verify insurance coverage and registration accuracy, making changes and notifying other departments, as necessary.
  • Obtains and witnesses appropriate signatures on consent to treat and all required documentation (i.e. IMM, ABN, etc.)
  • Scans all insurance cards (front and back). Obtains/scans relevant documents for the medical record.
  • Refers possible payment problems to the appropriate financial counselor.
  • Collects payments for services or co-payments from patients as required, following EMTALA regulations for emergency department patients.
  • Reconciliation of cash drawer
  • Attaches referral/ARM to appointments as needed.
  • Handles all incoming phone calls to the department, paging responsibilities for the hospital and paging of on call staff as needed per facility.
  • Monitors all alarms and security cameras, paging using the emergency code system as needed.
  • Proactively utilizes slow periods in a creative and business minded manner, performing tasks such as organizing, sorting, reviewing own registrations for accuracy, aiding a coworker, cross training, etc.
  • Performs additional duties as assigned.
  • Adheres to facility Values, Service Excellence, and Standards of Excellence.

Essential Qualifications: High School Diploma or equivalent. Good communication and customer service skills with a pleasant, clear speaking voice. Must have good organizational skills with the ability to prioritize workload. One (1) year of hospital or health care experience in registration or business office environment preferred. Must demonstrate knowledge and use of applicable software applications. Knowledge of medical terminology and insurance preferred.



About AVH:

The major strength of Androscoggin Valley Hospital (AVH) is found in its wide network of specialists who provide care throughout Coos and portions of Carroll County, NH. With wide-ranging specialties including, but not limited to, Audiology, Urology, Ear, Nose, Throat/Allergy, OB/GYN, Orthopaedic Surgery and Sports Medicine, and General Surgery, a number of our providers travel to multiple North Country locations, providing a seamless and convenient patient experience. A 25-bed critical access hospital, AVH also offers state-of-the-art Imaging technology: Mammography, CT Scan, Ultrasound, and MRI all received Gold Seal Accreditation from the American College of Radiology. AVH proudly offers a full complement of Physical Therapy services (Inpatient, Outpatient, and off-site) as well as Occupational Therapy (Inpatient and Outpatient.) The close relationship that AVH enjoys with Coos County Family Health Services yields multiple off-site Laboratory locations within their primary care clinics. Named a Top 100 Critical Access Hospital by iVantage numerous times, the providers, nurses, staff, and volunteers work tirelessly to personify the Hospital’s Mission to Deliver the Best Healthcare Experience to Every Patient, Every Day.



About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department at the affiliate to which you are applying.


Application Instructions

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