Patient Access Supervisor
Works closely with the Patient Access Manager to coordinate planning and directing of the Patient Access Department. Responsible for team leadership, assuring all staff is fully trained, and department is staffed appropriately to support department and patient needs. Demonstrates the organization's Mission, Vision, and Values. Completes other tasks as assigned by manager. Responsible for the day-to-day direction and supervision of the Patient Access staff. Handles staff issues, investigating and documenting findings, addressing as appropriate, in coordination with the department manager. Works with department manager to complete performance appraisals, counseling and imposing disciplinary sanctions as outlined in North Country Healthcare (NCH) policy. Responsible for helping with new employee orientation and training, as well as documentation of same. Routinely plans and participates in staff meetings. Trains existing staff on new systems and processes as needed. Manages time and attendance functions to ensure accurate and timely payroll processing. Helps ensure departmental policies are accurate and up to date as well as developing new policies and procedures as needed. Monitors registration quality, identifying areas of training needs and improve efficiencies. Ensures current competency in Patient Access management concepts by participating in relevant professional associations such as NAHAM or HFMA. Maintains understanding of processes for authorization, scheduling, pre-registration, registration, and insurance verification.
Essential Qualifications: Prior supervisory experience along with 3 - 5 years of healthcare or related experience is strongly preferred. Must possess strong time management and organizational skills with the ability to exercise initiative and judgment in effectively planning and organizing. Must also be able to communicate effectively, both orally and written with all levels of the organization and to use independent judgment to manage and impart confidential information. Must have excellent computer skills with experience using Microsoft Word and Excel.
The major strength of Weeks Medical Center is found in the ability of our physicians and staff to offer extensive services utilizing state-of-the-art technology while maintaining the personalized care of a community hospital. Weeks is a 25-bed critical access hospital offering medical, surgical, and intensive care services. In addition, a wide variety of outpatient services are available, including cardiac and physical rehabilitation; a fully-staffed oncology department; 24-hour emergency care; a fully equipped laboratory; and an extensive radiology department. Weeks is blessed with strong leadership and a dedicated community that allows us to meet the ever-changing requirements of today’s healthcare environment.
About North Country Healthcare (NHC):