Job Description

Position Details

  • Employment Status: Full-Time
  • Hours/Pay Period: 40/80
  • Is Remote: No
  • Shift: Days

Job Summary:

Works closely with the Patient Access Manager to coordinate planning and directing of the Patient Access Department. Responsible for team leadership, assuring all staff is fully trained, and department is staffed appropriately to support department and patient needs. Demonstrates the organization's Mission, Vision, and Values. Completes other tasks as assigned by manager. Responsible for the day-to-day direction and supervision of the Patient Access staff. Handles staff issues, investigating and documenting findings, addressing as appropriate, in coordination with the department manager. Works with department manager to complete performance appraisals, counseling and imposing disciplinary sanctions as outlined in North Country Healthcare (NCH) policy. Responsible for helping with new employee orientation and training, as well as documentation of same. Routinely plans and participates in staff meetings. Trains existing staff on new systems and processes as needed by means of regular communication and documentation. Manages time and attendance functions to ensure accurate and timely payroll processing. Helps ensure departmental policies are accurate and up to date as well as developing new policies and procedures as needed. Monitors registration quality, identifying issues and creating resolutions while identifying areas of training needs and improve efficiencies. Ensures current competency in Patient Access management concepts by participating in relevant professional associations such as NAHAM or HFMA. Maintains understanding of processes for authorization, scheduling, pre-registration, registration, and insurance verification. Working with other teams as assigned on tasks that are cross-functional by design and assisting in improving the workflow. 

Essential Qualifications: Prior supervisory experience along with 3 - 5 years of healthcare or related experience is strongly preferred.  Must possess strong time management and organizational skills with the ability to exercise initiative and judgment in effectively planning and organizing. Must also be able to communicate effectively, both orally and written with all levels of the organization and to use independent judgment to manage and impart confidential information. Must have excellent computer skills with experience using Microsoft Word and Excel.

About AVH:

The major strength of Androscoggin Valley Hospital (AVH) is found in its wide network of specialists who provide care throughout Coos and portions of Carroll County, NH. With wide-ranging specialties including, but not limited to, Audiology, Urology, Ear, Nose, Throat/Allergy, OB/GYN, Orthopaedic Surgery and Sports Medicine, and General Surgery, a number of our providers travel to multiple North Country locations, providing a seamless and convenient patient experience. A 25-bed critical access hospital, AVH also offers state of the art Imaging technology: Mammography, CT Scan, Ultrasound, and MRI all received Gold Seal Accreditation by the American College of Radiology. AVH proudly offers a full complement of Physical Therapy services (Inpatient, Outpatient, and off-site) as well as Occupational Therapy (Inpatient and Outpatient.) The close relationship that AVH enjoys with Coos County Family Health Services yields multiple off-site Laboratory locations within their primary care clinics. Named a Top 100 Critical Access Hospital by iVantage numerous times, the providers, nurses, staff, and volunteers work tirelessly to personify the Hospital’s Mission to Deliver the Best Healthcare Experience to Every Patient, Every Day.

About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department at the affiliate to which you are applying.

Application Instructions

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