Job Description

Job Summary:

 The Patient Financial Counselor assists patients in resolving the financial responsibility of their healthcare charges through suitable payment arrangements, Medicaid applications, and/or qualifications for financial assistance in accordance with charity care policy and procedure.  

Essential Duties: The Patient Financial Counselor will screen patients for eligibility for insurance and/or assistance programs and assist in the application process; process Financial Assistance applications and apply account adjustments as appropriate; track and open patients covered under Medicaid Spenddown Plan; establish patient payment plans and provide pre-service financial clearance. 

Essential Qualifications:  Associate's or Bachelor's degree in Business or Social Services preferred. Strong interpersonal, analytical, problem-solving, and writing skills.  Must be comfortable interacting with insurance companies, patients, and various management levels and have a minimum of 2 years of administrative, customer service, financial services, medical billing, third party, or agency (Medicare/Medicaid) experience.

About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department at the affiliate to which you are applying.

Application Instructions

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