Patient Financial Services Supervisor
Reporting to the Patient Financial Services Manager the Patient Financial Services Supervisor is responsible for supervising all assigned day-to-day functions within the PFS department for North Country Healthcare (NCH). This position is a key contributor within the PFS Department leadership team to provide efficient, capable, and stable patient financial services for NCH and its affiliates. Direct reports may include PFS Team Leads and individual contributors.
Job Responsibilities: The position will assist in operations for billing, follow-ups, denials management, vendor management among other key responsibilities within the revenue cycle; monitor and report on PFS key indicators (KPIs) and provide inventory planning; lead process improvement initiatives; and will provide ongoing coaching and development of PFS staff. The position is also responsible for contributing to the development of the program by improving, modifying, and/or implementing new procedures and assisting the NCH Director of PFS in all department and management tasks in addition to all other management duties assigned.
Job Requirements: Proficient in Microsoft Office, electronic health record systems (Meditech experience preferred), third party portal, regulations and requirements, and claims clearinghouses and a minimum of 3 years experience in healthcare revenue cycle.
About North Country Healthcare (NHC):
North Country Healthcare is a non-profit affiliation of four medical facilities in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.
Member organizations include Androscoggin Valley Hospital in Berlin, Upper Connecticut Valley Hospital in Colebrook, Weeks Medical Center in Lancaster, and North Country Home Health and Hospice Agency in Littleton. NCH is proud to be the largest employer in the North Country.
The major strength of Androscoggin Valley Hospital (AVH) is found in its wide network of specialists who provide care throughout Coos and portions of Carroll County, NH. With wide-ranging specialties including, but not limited to, Audiology, Urology, Ear, Nose, Throat/Allergy, OB/GYN, Orthopaedic Surgery and Sports Medicine, and General Surgery, a number of our providers travel to multiple North Country locations, providing a seamless and convenient patient experience. A 25-bed critical access hospital, AVH also offers state-of-the-art Imaging technology: Mammography, CT Scan, Ultrasound, and MRI all received Gold Seal Accreditation from the American College of Radiology. AVH proudly offers a full complement of Physical Therapy services (Inpatient, Outpatient, and off-site) as well as Occupational Therapy (Inpatient and Outpatient.) The close relationship that AVH enjoys with Coos County Family Health Services yields multiple off-site Laboratory locations within their primary care clinics. Named a Top 100 Critical Access Hospital by iVantage numerous times, the providers, nurses, staff, and volunteers work tirelessly to personify the Hospital’s Mission to Deliver the Best Healthcare Experience to Every Patient, Every Day.
About North Country Healthcare (NCH):
North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.
North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department at the affiliate to which you are applying.