Job Description

Job Summary:

The Physician Office Float will function as a resource for all the Physician Offices who will provide the effective performance of duties during the absence of the normally scheduled non-clinical staff and is responsible for covering various positions/functions. Courtesy and professionalism are a must in this position as this position often may be the patient’s first contact.

Front Desk Receptionist Functions:
Responsible for the day-to-day processing of all patients as they enter the office. Responsible for verifying demographic information, obtaining the patient’s signature as authorization for consent to treat, scheduling follow-up appointments, updating appointments for no-shows and cancellations, collecting patient co-pays and payments, and distributing medical history forms and patient satisfaction surveys. Helps ensure proper patient handling by following established protocols and procedures.

Central Switchboard Functions:
Responsible for handling all physicians’ office phone calls coming into the facility and ensuring that calls are forwarded appropriately. Is also responsible for processing documents within various comports along with processing the referral clinic documents. Central Scheduling Functions: Responsible for scheduling patients at all locations, including specialty clinics by visit rules and existing guidelines. Special Project Functions: Responsible to manage special projects as assigned. 

Essential Qualifications: High School diploma or equivalent with a special interest in business or health-related fields. Basic office skills including PC, typing/keyboarding, and phone experience are required. Familiarity with the healthcare environment and medical terminology is an asset. Prior clerical experience is desired. Must have excellent people skills, be able to adapt quickly to schedule modifications and be capable of dealing with various work environments, cultures, staff, and providers. Must become proficient at essential duties of each office. Must have Valid Drivers License and reliable transportation. 

About WMC:

The major strength of Weeks Medical Center is found in the ability of our physicians and staff to offer extensive services utilizing state-of-the-art technology while maintaining the personalized care of a community hospital. Weeks is a 25-bed critical access hospital offering medical, surgical, and intensive care services. In addition, a wide variety of outpatient services are available, including cardiac and physical rehabilitation; a fully-staffed oncology department; 24-hour emergency care; a fully equipped laboratory; and an extensive radiology department. Weeks is blessed with strong leadership and a dedicated community that allows us to meet the ever-changing requirements of today’s healthcare environment.

About North Country Healthcare (NHC):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department at the affiliate to which you are applying.

Application Instructions

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