RN Patient Service Coordinator

The RN Patient Services Coordinator is an integral part of the healthcare team, responsible for overseeing patient care services and ensuring the highest quality of patient-centered care. This role involves coordinating between patients, families, and medical professionals to facilitate an optimal healthcare experience. The RN Patient Services Coordinator will leverage their clinical expertise and leadership skills to enhance service delivery, improve patient outcomes, and maintain efficient operations. The RN Patient Services Coordinator position is a pivotal role that demands dedication to patient care, leadership, and teamwork to ensure that every patient receives exceptional service and support throughout their healthcare journey.

ESSENTIAL QUALIFICATIONS

Education:

• Associates of Science in Nursing (ASN) required; Bachelor of Science in Nursing (BSN) or Master's degree in Nursing or Healthcare Administration preferred.

Certification:

• Certification in Case Management (CCM) or similar is an advantage.

Licensure:

• Current Registered Nurse (RN) license in the appropriate state is mandatory.
• Association* accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date.

Skills:

• Strong clinical evaluation and patient assessment skills.
• Excellent organizational and time-management abilities.
• Proficient in healthcare technology and electronic health records (EHR).
• Outstanding communication and interpersonal skills.
• Critical thinking with problem-solving capabilities.
• Ability to work collaboratively in a multidisciplinary team environment.
• Proficiency in patient education and advocacy.
• Leadership and staff management skills.

Work Experience:

• Minimum of three years of clinical nursing experience required.
• Previous experience in case management, patient coordination, or a similar healthcare role preferred.
• Experience in a supervisory or leadership position is a plus.

ESSENTIAL FUNCTIONS:

1. Coordinate and oversee the delivery of patient care services to ensure high standards of practice and quality care.
2. Serve as the primary liaison between patients, families, and the healthcare team to facilitate communication and continuity of care.
3. Conduct comprehensive assessments of patients’ needs and develop individualized care plans.
4. Monitor and evaluate patient outcomes, reporting any significant changes to the respective healthcare professionals.
5. Collaborate with physicians and other healthcare providers to optimize treatment plans.
6. Manage and resolve patient and family concerns in a timely and effective manner.
7. Provide patient education and resources to promote informed decision-making and self-management.
8. Ensure compliance with healthcare regulations and institutional policies.
9. Participate in quality improvement initiatives to enhance patient services and outcomes.
10. Supervise and support nursing staff, providing guidance and performance feedback as necessary.
11. Facilitate the seamless transition of care, coordinating discharge planning and follow-up services.
12. Maintain accurate and comprehensive patient records using EHR systems.
13. Participate in multidisciplinary team meetings and contribute to care planning and case discussions.
14. Develop and implement strategies to improve patient satisfaction and service efficiency.
15. Stay current on industry trends, continuing education, and emerging best practices to incorporate into the patient coordination process.

NON-ESSENTIAL FUNCTIONS

1. Performs additional duties as assigned.
2. Adheres to facility Values, Service Excellence and Standards of Excellence.