Job Description



Job Summary:

The Scheduling Team Lead is responsible for providing clinical oversight and management to the scheduling department. Communication with staff daily to identify schedule changes and challenges will be the primary focus of the supervisor. Assisting with triage calls, monitoring reports, and ensuring quality is maintained will all be the responsibility of the supervisor. This is a fast-paced position that requires a multi-tasker who can move quickly with a high degree of accuracy.

Essential Qualifications:  Licensed Practical Nurse (LPN) or Licensed Nursing Assistant (LNA) and 2+ years of recent home care or hospice experience preferred, other scheduling experience will be considered. Must have excellent verbal and written communication skills and the strong ability to multi-task in a fast-paced environment.  Ability to give effective constructive criticism and mentor members of the scheduling department, work under pressure and role model agency values and problem-solve and troubleshoot quickly and effectively.  Must have strong organizational, decision-making, and time management skills.  Previous leadership experience is preferred but not required. Knowledge and experience in Microsoft Word, PowerPoint, Excel, and basic knowledge of medical terminology are required. Access to operable, insured motor vehicle and a valid driver’s license with an acceptable record of safe driving practices is also required.

About NCHHHA:

North Country Home Health & Hospice Agency (NCHHHA), based in Littleton, NH, serves residents of Coos and Grafton Counties. Compassionate, patient-focused services include Home Care, Palliative Care, and Hospice Care. Home care offerings include, but may not be limited to, skilled observation and assessment, nursing care management, disease management, surgical aftercare, wound care, injections and IV therapy, maternal and baby health, pediatric care, rehabilitative services, and therapeutic assessment and rehabilitation planning specific to the home. Palliative care services include in-home consultation with a provider and/or Medical Social Worker, advanced care planning, symptom management recommendations, social and spiritual support, and bereavement and grief support. Hospice care includes a certified hospice nursing assessment, 24/7 clinical support, in-home provider visits for pain and symptom management, medical supplies, equipment and hospice medications, volunteer support and companionship, social and spiritual support, and bereavement and grief support. A proud partner of North Country Healthcare (NCH), NCHHHA is a Medicare-certified, non-profit organization and a member agency of the Home Care Association of NH.



About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

Member organizations include Androscoggin Valley Hospital in Berlin, Upper Connecticut Valley Hospital in Colebrook, Weeks Medical Center in Lancaster, and North Country Home Health and Hospice Agency in Littleton. NCH is proud to be the largest employer in the North Country.


Application Instructions

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