Job Description

Job Summary:

The Scheduling Team Lead is responsible for providing scheduling oversight and management to the scheduling department. Communication with staff daily to identify schedule changes and challenges will be the primary focus of the supervisor. Assisting with reports and ensuring quality is maintained will all be the responsibility of the team lead. This is a fast-paced position that requires a multi-tasker who can move quickly with a high degree of accuracy.

Essential Qualifications:  

* High School Diploma

* 2+ years of recent home care or hospice experience preferred, other scheduling experience considered.

* Strong ability to multi-task in a fast-paced environment.

* Excellent verbal and written communication skills.

* Ability to give effective constructive criticism and mentor members of the scheduling department.

* Strong computer skills necessary and experience in Microsoft Word, PowerPoint, Excel.

* Ability to work under pressure and role model agency values.

* Ability to problem-solve and troubleshoot quickly and effectively.

* Strong organizational, decision-making, and time management skills.

* Dependable and able to be flexible to the needs of the scheduling team.

* Previous supervisory experience or leadership experience preferred but not required.


Access to operable, insured motor vehicle and valid driver’s license with acceptable record of safe driving practices.


North Country Home Health & Hospice Agency (NCHHHA), based in Littleton, NH, serves residents of Coos and Grafton Counties. Compassionate, patient-focused services include Home Care, Palliative Care, and Hospice Care. Home care offerings include, but may not be limited to, skilled observation and assessment, nursing care management, disease management, surgical aftercare, wound care, injections and IV therapy, maternal and baby health, pediatric care, rehabilitative services, and therapeutic assessment and rehabilitation planning specific to the home. Palliative care services include in-home consultation with a provider and/or Medical Social Worker, advanced care planning, symptom management recommendations, social and spiritual support, and bereavement and grief support. Hospice care includes a certified hospice nursing assessment, 24/7 clinical support, in-home provider visits for pain and symptom management, medical supplies, equipment and hospice medications, volunteer support and companionship, social and spiritual support, and bereavement and grief support. A proud partner of North Country Healthcare (NCH), NCHHHA is a Medicare-certified, non-profit organization and a member agency of the Home Care Association of NH.

About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department at the affiliate to which you are applying.

Application Instructions

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