Job Description

Employment Status: Full-Time
Hours/Pay Period: 80



Job Summary:

Under the direction of the Director of Clinical Services, the Triage RN will provide clear, safe, and effective telephone triage using evidence-based processes and tools. The Triage RN will ensure all calls are addressed in a timely manner, utilizing the highest level of customer service and skill. A high value will be placed on integrity and compassion, as most of the incoming calls will be from Hospice and Palliative patients.

Essential Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Associate Degree in Nursing, Bachelor’s Degree preferred. Three years in med/surg, palliative, hospice, and/or home care; or. A combination of education and experience that demonstrates the person has acquired the necessary competencies required for the position. Access to an operable, insured motor vehicle and valid driver’s license with an acceptable record of safe driving practice.

Essential Functions:

  • Screen and triage patient/staff phone calls in a timely and professional manner
  • Collect, analyze, and create a well-documented plan of care for the patient based on their presenting symptoms and expected healthcare outcome.
  • Document triage calls in the Electronic Medical Record (EMR) using SBAR format.
  • Communicate with the Case Manager and appropriate team members any necessary information regarding patients’ change in status.
  • Assist clinical staff with communication to Providers office, including but not limited to: notification of admission to or discharge from program, obtaining laboratory orders, updating Provider on patients current status or change in level/transition of care.
  • Order medications through Enclara and check status of deliveries for patients
  • Order supplies through Medline and check status of deliveries for patients
  • Assist with ordering of Durable Medical Equipment
  • Assist with chart audits and data collection as needed.
  • Demonstrates good organizational skills and exceptional customer service skills
  • Uses equipment and supplies in an appropriate and cost effective manner
  • Acknowledges that all information related to employees, clients and their families, and NCHHHA business practices is confidential
  • Practices proper body mechanics and observes safety measures
  • Adheres to all safety policies including reporting/ removing hazards immediately
  • Demonstrates knowledge and compliance with infection control policies
  • Follows instructions, responds to management direction
  • Works cooperatively with other NCHHHA personnel
  • Complies with NCHHHA’s Standard of Conduct
  • Required completion of time sheets and other records in accordance with agency policy and State and Federal regulations
  • Other duties as assigned


About NCHHHA:

North Country Home Health & Hospice Agency (NCHHHA), based in Littleton, NH, serves residents of Coos and Grafton Counties. Compassionate, patient-focused services include Home Care, Palliative Care, and Hospice Care. Home care offerings include, but may not be limited to, skilled observation and assessment, nursing care management, disease management, surgical aftercare, wound care, injections and IV therapy, maternal and baby health, pediatric care, rehabilitative services, and therapeutic assessment and rehabilitation planning specific to the home. Palliative care services include in-home consultation with a provider and/or Medical Social Worker, advanced care planning, symptom management recommendations, social and spiritual support, and bereavement and grief support. Hospice care includes a certified hospice nursing assessment, 24/7 clinical support, in-home provider visits for pain and symptom management, medical supplies, equipment and hospice medications, volunteer support and companionship, social and spiritual support, and bereavement and grief support. A proud partner of North Country Healthcare (NCH), NCHHHA is a Medicare-certified, non-profit organization and a member agency of the Home Care Association of NH.



About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve.

North Country Healthcare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department at the affiliate to which you are applying.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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